Find quick answers to your questions here.
FACIAL MASSAGES
How often should I get a facial massage?
We recommend starting with 1 to 2 facial massages per month for optimal results. However, for facial massage addicts who want more, it’s possible to increase to two massages per week, along with a deep cleansing and mask once a week. This routine offers a more intensive approach while still maintaining healthy skin balance.
What are the benefits for my skin?
Better circulation, reduced puffiness, glowing skin, tension relief, improved product absorption, reduced appearance of fine lines and wrinkles, and enhanced skin elasticity.
Can I do facial massage if I have acne?
Not recommended on active breakouts. Wait until skin heals.
How long does a session last?
45 minutes for standard facial massage.
Should I remove my makeup before?
Yes, clean skin is essential for the best results. However, if you arrive with makeup on, don’t worry—we’ll take care of removing it for you before starting the treatment.
PRODUCTS
Do you customize products based on skin type?
Absolutely! Our facialists are experts who will carefully select products tailored to your specific skin type and concerns, ensuring the best results for your treatment.
Can I mix different brands?
Yes, our selected brands complement each other safely.
How often should I use the products?
Follow specific product instructions. Most are daily use.
What's the best order to apply products?
Lightest to heaviest: cleanser, toner, serum, moisturizer, SPF.
Are these products suitable for sensitive skin?
Yes, we carry specific lines for sensitive skin.
BOOKING & MEMBERSHIP
How do I book an appointment?
Online booking via Freshapp, phone, or WhatsApp available.
What are the membership benefits?
Special prices, priority booking, exclusive offers, product discounts.
How do gift cards work?
Valid for 1 year, can be used for services only.
Can I cancel/reschedule my appointment?
Yes, 24-hour notice required.
How do I book a private session?
Contact us directly for private bookings and special arrangements.
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